AgentGate support
AgentGate is supported by Elektraset, s.r.o.
- E-mail: help@elektraset.com
- Website: https://elektraset.com/
- Setup guide: https://agentgate-ai-governance.apps.elektraset.com/docs
Support hours and response times
We answer support requests on business days (Monday to Friday, 09:00–17:00 Central European Time, except Czech public holidays).
| Severity | Example | First response |
|---|---|---|
| Critical | Agents cannot reach Jira/Confluence through AgentGate for the whole site; suspected security issue | 1 business day (security reports: as fast as possible) |
| High | A policy, approval or budget does not work as configured | 2 business days |
| Normal | Questions, configuration help, feature requests | 3 business days |
What to send
- Your site URL (for example
your-site.atlassian.net). - The time of the problem (with time zone) and the client name.
- The audit event id (
evt_...) or approval id (apr_...) if you have it. - Never send a gateway credential (
agw_...) or an Atlassian API token. If a credential leaked, revoke it in Clients → Credentials first.
Security reports
Send security reports to help@elektraset.com with the subject "SECURITY". We confirm receipt within 2 business days and tell you how we fix the issue.